Frequently Asked Questions
Everything you need to know about our premium loose leaf teas.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins or resealable pouches are designed to protect the tea's delicate essential oils.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on your location.
Do you offer organic tea options?
Yes, we carry a wide selection of certified organic teas and botanicals. You can easily find these by looking for the 'Organic' label in the product descriptions or using our site filters.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or you are unsatisfied with your purchase, please contact us within 30 days for a resolution.
How much caffeine is in your tea?
Caffeine levels vary by tea type: Black and Matcha teas generally have the most, followed by Oolong, Green, and White teas. Our Herbal infusions are naturally caffeine-free.
Do you provide steeping instructions for each tea?
Absolutely! Each tea package includes specific recommendations for water temperature and steeping time to ensure you get the perfect cup every time.